Return Policy

Return Period

You have the right to cancel your service booking within 14 days of making the booking without giving any reason. The cancellation period will expire 14 days after the day on which you entered into the contract for services.

If you cancel your booking within this period, we will reimburse you for all payments received from you, using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

For service cancellations made after the 14-day period, please refer to our cancellation policy outlined below.

Return Conditions

To be eligible for a return or cancellation, the following conditions must be met:

• The cancellation request must be made within the specified return period
• You must provide clear notice of your intention to cancel
• The service must not have been fully completed or delivered
• Any materials or items provided as part of the service must be returned in their original condition, if applicable

If the service has been partially performed with your explicit consent before the end of the cancellation period, you may be required to pay for the services already provided.

Cost of Return Shipping

If you are returning any physical items as part of a service cancellation:

• You will be responsible for the cost of returning any items unless the items were defective or we made an error
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned items
• Return shipping costs will be deducted from your refund amount if the return is not due to our error

If the return is due to our error or defective items, we will cover the return shipping costs.

Return Process

To initiate a return or cancellation, please follow these steps:

1. Contact us using the contact information provided at the bottom of this policy
2. Provide your booking reference number and the reason for cancellation
3. If applicable, return any physical items in their original packaging and condition
4. Wait for confirmation of receipt and processing of your return

We will process your return and issue a refund within 14 business days of receiving your cancellation request and any returned items.

Non-Returnable Items

The following items or services are not eligible for return or cancellation:

• Services that have been fully completed and delivered
• Customised or personalised services that have been specifically tailored to your requirements
• Digital products or content that has been delivered and accessed
• Services that you have explicitly requested to be performed before the end of the cancellation period
• Gift cards or vouchers, unless required by law

General Legal Requirements

This return policy is provided in accordance with UK consumer protection laws, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

Your statutory rights are not affected by this policy. If you are a consumer, you have certain legal rights regarding the quality of services and your right to cancel. Nothing in this policy will affect these legal rights.

If you believe that a service we provided did not meet the agreed standards or was not performed with reasonable care and skill, you may be entitled to a repair, replacement, or refund under consumer protection legislation.

Order Cancellation Policy

You may cancel your service booking at any time before the service begins. If you cancel:

• More than 7 days before the scheduled service: Full refund minus any non-refundable deposits or fees
• Between 3-7 days before the scheduled service: 50% refund of the total service fee
• Less than 3 days before the scheduled service: No refund, unless exceptional circumstances apply

We reserve the right to cancel or reschedule services due to unforeseen circumstances. In such cases, we will provide a full refund or offer to reschedule at your convenience.

Refund Procedure

Once we receive and approve your return or cancellation request, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your payment provider's processing times.

Refund processing times:

• Credit card refunds: 5-10 business days
• Debit card refunds: 3-5 business days
• Bank transfer refunds: 5-7 business days

If you have not received your refund within the expected timeframe, please contact us using the information provided below.

Contact Information

For questions about returns, cancellations, or refunds, please contact us:

Brozelonmriz
21 Willow Road, Leeds, LS1 4PN
Phone: +44 113 555 7623
Email: support@brozelonmriz.cv

Please include your booking reference number and details about your return or cancellation request when contacting us.